Effective Date: June 16, 2026 | Last Updated: June 16, 2026
1. Introduction
TexAire Heating & Air Conditioning (“Company,””we,””us,” or “our”) is a licensed and insured HVAC company headquartered at 2018 Briarcliff Rd, Lewisville, TX 75067, operating under Texas HVAC License #TACLA96420E. We serve homeowners and businesses throughout Lewisville, Flower Mound, Carrollton, Coppell, Frisco, Plano, McKinney, Allen, Grapevine, Southlake, and surrounding DFW communities.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at texaire.com, contact us by phone or email, or use our HVAC services. By using our website or services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: Your name, phone number, email address, and service address when you request a quote, schedule a service call, submit a contact form, or call us at 469-213-7730.
Service Information: Details about your HVAC system, equipment brand and model, service history, and the nature of your heating or cooling issue needed to diagnose and perform repairs or installations.
SMS/Text Message Consent: Your mobile phone number and opt-in consent status when you agree to receive text messages from us.
Communications: Records of calls, emails, text messages, or online form submissions you send us.
Website Usage Data: IP address, browser type, pages visited, time on site, and referring URLs, collected automatically through cookies and tracking tools including Google Tag Manager (GTM-MWXTTXC3) and Google Analytics.
Payment Information: Billing details used to process payment for services rendered. We do not store full credit card numbers.
3. How We Use Your Information
We use collected information for the following purposes:
– To schedule, dispatch, and perform HVAC repair, installation, and maintenance services across Lewisville and the DFW metroplex.
– To send appointment confirmations, technician dispatch updates (e.g., “Your technician is on the way”), and service follow-ups by phone, email, or SMS.
– To provide 24/7 emergency HVAC response when requested.
– To send promotional offers, seasonal maintenance reminders, and service updates via SMS or email where you have opted in.
– To process payments and maintain service records.
– To improve our website, services, and marketing efforts.
– To comply with applicable Texas laws and federal regulations.
4. SMS / Text Message Communications (A2P 10DLC)
TexAire Heating & Air Conditioning sends text messages through an Application-to-Person (A2P) messaging program. By providing your mobile phone number and opting in, you consent to receive text messages from us that may include:
– Appointment confirmations and scheduling reminders
– Technician dispatch notifications
– Service follow-ups and satisfaction check-ins
– Seasonal HVAC maintenance reminders (spring AC tune-up, fall heating checkup)
– Promotional offers, including our $79 Service Call Special, $89 Tune-Up, and Never Breakdown Guarantee reminders (only where you have opted in to marketing messages)
Message frequency will vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation and no further texts unless you re-subscribe. For help, reply HELP or contact us at [email protected] or 469-213-7730.
We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to third parties or affiliates for their own marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
Service Providers: We work with trusted third-party vendors such as scheduling software providers, CRM platforms, payment processors, and marketing tools to operate our business. These parties are contractually required to protect your information and may not use it for their own independent purposes.
Legal Requirements: We may disclose your information when required by law, subpoena, court order, or to protect the rights, safety, or property of our company, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
Our website uses cookies and tracking tools including Google Tag Manager (GTM-MWXTTXC3) and Google Analytics to understand how visitors interact with our site, measure advertising effectiveness, and improve our marketing. You may manage cookie preferences through your browser settings. Our site uses a cookie consent banner — by accepting, you agree to our use of cookies. Disabling cookies may limit certain website features.
7. Data Retention
We retain your personal information for as long as necessary to provide services, maintain service records, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for the duration of our business relationship and for a reasonable period thereafter.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. Texas residents may also have additional rights under applicable state privacy law. To make a request or ask questions about your data, contact us at:
TexAire Heating & Air Conditioning
2018 Briarcliff Rd, Lewisville, TX 75067
Phone: 469-213-7730
Email: [email protected]
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
TexAire Heating & Air Conditioning
2018 Briarcliff Rd, Lewisville, TX 75067
Phone: 469-213-7730
Email: [email protected]
Website: texaire.com
Texas HVAC License: #TACLA96420E